Terms of Service

Effective Date: December 22, 2025

1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and FLGXPL, a French company registered at the Tribunal de Commerce de Paris under number 810794164 ("Company," "we," "us," or "our"), governing your access to and use of the DMARCTrust service, including any content, functionality, and services offered on or through https://www.dmarctrust.com (the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

The Service is intended for business and professional use only, not for personal or household purposes. If you are a consumer under the mandatory laws of your country of residence, those mandatory rights prevail over any conflicting part of these Terms.

2. DESCRIPTION OF SERVICE

DMARCTrust provides domain-based message authentication, reporting, and conformance (DMARC) configuration monitoring and analysis services. The Service includes:

• Domain DMARC configuration checking and analysis
• DMARC report processing and visualization
• Email authentication monitoring
• Technical recommendations for DMARC implementation
• Educational documentation and resources

The Service relies on external data sources, including but not limited to Domain Name System (DNS) records and DMARC reports submitted by third-party email providers.

2.1 Free and Paid Services

The Service offers both free and paid subscription options. The Free plan provides limited DMARC monitoring for one domain, including aggregate report processing and basic dashboard access (see Section 2.1.5 for specific limits and terms). Public tools such as the domain checker and educational documentation are also available without an account. Premium features and enhanced capabilities are available through paid subscription plans ("Paid Services").

2.1.1 Subscription Plans and Pricing Tiers

We may offer multiple subscription plans with different pricing tiers and features as described on our pricing page.

2.1.2 Domain Activation and Additional Costs

You acknowledge and agree that:

• Activating new domains is entirely at your discretion and under your control
• By activating domains that exceed your plan's base allocation, you expressly agree to incur additional per-domain charges
• Additional domain charges will be automatically added to your subscription and billed according to your payment schedule
• You are solely responsible for monitoring your domain usage and any associated costs
• Domain deactivation may not immediately result in billing adjustments; proration policies vary by plan

2.1.3 General Service Terms

Regarding all Services, you acknowledge and agree that:

• Free Services may be converted to paid services at the Company's discretion
• The Company may implement usage limits, rate limiting, or other restrictions on any Service
• Free Services are provided without any service level agreement (SLA), uptime guarantee, or performance warranty
• Priority support and enhanced features may be reserved for paid subscribers
• Current pricing and feature information is available on our pricing page and subject to change

Your continued use of the Service after any such changes constitutes acceptance of the modified terms and pricing structure.

2.1.4 Service Levels

Unless a separate signed service level agreement ("SLA") states otherwise, the Service has no guaranteed uptime, response time, or performance levels. Any availability or support figures we publish are targets only. Your exclusive remedy for service issues is any credit or refund described in an SLA or, if none, your right to stop using the Service.

2.1.5 Free Plan

The Free plan is designed for hobbyists, personal projects, and evaluation purposes. It is not intended for professional, commercial, or production use. Free plan limits are as follows:

• 1 domain monitored
• 50 aggregate reports per calendar month with detail storage (report metadata and individual record entries). Reports received beyond this limit are still processed for aggregate statistics (pass/fail/volume counters) but detail rows are not retained.
• 7-day data retention for aggregate reports and record entries
• No access to forensic (RUF) reports, TLS-RPT monitoring, DNS change alerts, DNS timeline, source insights, SPF Optimizer, MTA-STS hosting (Receiver Shield), API keys, or data export

THE FREE PLAN IS PROVIDED "AS IS" AND "AS AVAILABLE." ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

You acknowledge and agree that:

• Support for Free plan users is provided on a best-effort basis only, with no guaranteed response time or resolution commitment
• Free plan limits, features, and availability may change or be discontinued at any time without prior notice
• The Free plan carries no service level agreement, uptime guarantee, or performance commitment of any kind
• If you require guaranteed service levels, support response times, or production-grade reliability, you must subscribe to a paid plan

2.2 Fair Use Policy

The Service is provided under a fair use policy. Our subscription tiers are designed and priced for typical usage patterns of Small and Medium Businesses (SMBs). While we generally do not cap data ingestion hard limits, we monitor usage to ensure the stability and performance of the Service for all users.

If your usage significantly exceeds the typical volume for your selected plan (e.g., a large enterprise processing millions of reports on a starter plan), we reserve the right to:

• Require you to upgrade to a higher tier or a custom Enterprise plan
• Throttle or limit your data ingestion
• Terminate your subscription if no agreement constitutes a commercially viable relationship

3. SERVICE PROVIDED "AS IS"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS OF THE SERVICE

The Company does not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the use of the Service will be accurate or reliable
• Any errors in the Service will be corrected

4. DEPENDENCY ON THIRD-PARTY DATA

You expressly acknowledge and agree that:

• The Service depends on data from third-party sources, including DNS providers, email service providers, and internet infrastructure operators
• The Company has no control over the accuracy, reliability, or availability of such third-party data
• The Company cannot guarantee the completeness or timeliness of any data displayed by the Service

5. USER ACCOUNTS AND RESPONSIBILITIES

To access certain features of the Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

You must not:

• Use the Service for any illegal, unauthorized, or non-compliant purpose under applicable laws or regulations
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service to monitor domains you do not own or have explicit permission to monitor

5.1 Customer Data

"Customer Data" means any data you or your users submit to or generate via the Service. As between you and us, you own all Customer Data.

You grant us a worldwide, non-exclusive, royalty-free licence to host, process, and use Customer Data to provide, secure, and improve the Service and to prevent or address service or security issues.

5.2 Aggregated Data

We may create and use aggregated or de-identified data derived from Customer Data and your use of the Service for analytics, security, and product improvement. Such data will not identify you or any individual and belongs to us.

6. INTELLECTUAL PROPERTY

The Service and its original content, features, and functionality are and will remain the exclusive property of FLGXPL and its licensors. The Service is protected by copyright, trademark, and other laws of both France and the United States. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

6.1 Third-Party Licenses

The Service uses the Plus Jakarta Sans font, which is licensed under the SIL Open Font License, Version 1.1. The full license text is available at scripts.sil.org/OFL.

6.2 Feedback

If you give us feedback or suggestions about the Service, we may use them for any purpose without obligation or compensation to you.

6.3 Publicity Rights

We may identify you as a customer of DMARCTrust in our promotional materials, website, or other public or private communications. You hereby grant us a limited, non-exclusive, royalty-free license to use your name and logo for this purpose.

You may opt out of this right at any time by emailing us at [email protected] requesting exclusion from future marketing materials.

7. PRIVACY AND DATA PROCESSING

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

7.1 Data Processing and DPA

When we process personal data on your behalf, you are the controller and we are the processor (or equivalent under applicable law). The DMARCTrust Data Processing Agreement ("DPA") is incorporated into these Terms and governs that processing. The DPA describes the subject matter and duration of processing, the categories of data and data subjects, security measures, subprocessors, assistance obligations, and cross-border transfer safeguards. If these Terms conflict with the DPA on personal data processing, the DPA prevails.

When processing DMARC reports on your behalf, we act as a data processor. You acknowledge that:

• DMARC reports may contain IP addresses and other technical information
• Some reports may contain personal identifying information (PII) such as email addresses or parts of email content
• You have the necessary rights to process such data
• You will comply with all applicable data protection laws
• You will not use the Service to process or store PII without the necessary legal basis
• We might share your data with third parties for the purpose of providing the Service (see 7.2)

7.2 Third-Party Service Providers

In providing the Service, we may engage third-party service providers and subcontractors who may process personal information and data ("Service Providers"). You acknowledge and agree that:

• We may share information with Service Providers as necessary to provide, secure, bill for, analyse, and market the Service
• Current Service Providers include, but are not limited to:
  • Google Analytics
  • Google Ads
  • SimpleAnalytics
  • Microsoft Advertising
  • Sentry
  • Cloudflare
  • OVH (hosting provider)
  • Stripe
• Each Service Provider may have access to personal information only to the extent necessary to perform their specific services
• We require Service Providers to maintain appropriate security measures and comply with applicable privacy laws

By using the Service, you acknowledge that data may be processed in various jurisdictions where our Service Providers operate, which may have different data protection laws than your jurisdiction.

Where a Service Provider acts as a Sub-processor for Customer Data under the DPA, the DPA governs that Sub-processor relationship, including any legally required notice and objection process.

8. FEES, PAYMENT AND TAXES

8.1 Subscription Fees and Billing

Paid subscription plans are subject to recurring monthly or annual fees. All fees are quoted in United States Dollars (USD) and are non-refundable unless otherwise stated in these Terms or required by applicable law. You acknowledge and agree that:

• Subscription fees are billed in advance on a recurring basis
• You authorize us to charge your selected payment method automatically upon each renewal
• It is your responsibility to ensure your payment information remains current and valid
• Failure to pay may result in suspension or termination of your access to Paid Services
• Additional domain charges are billed alongside your regular subscription fees
• We reserve the right to change the pricing structure at any time with thirty (30) days advance notice for existing subscribers

8.2 Value Added Tax (VAT) and Sales Taxes

IMPORTANT TAX NOTICE: All fees displayed are exclusive of any applicable taxes unless explicitly stated otherwise. You acknowledge and agree that:

• Our payment provider (Stripe) will automatically calculate and add applicable taxes at checkout based on your billing address
• VAT, GST, sales tax, or other consumption taxes may be added depending on your exact location and applicable tax regulations
• The final amount charged may be higher than the displayed price due to these applicable taxes
• Tax rates are determined by your billing address and the applicable laws of that jurisdiction
• You are required to provide accurate billing information to ensure proper tax calculation

8.3 Tax Compliance and Refunds

You acknowledge and agree that:

• We cannot refund VAT or other taxes once paid, except where required by law, as these amounts are remitted to tax authorities
• You are responsible for providing accurate billing information
• You remain responsible for any additional taxes, duties, levies, reverse charge, withholding, or import taxes required in your jurisdiction
• You are responsible for your own tax reporting and compliance, and tax invoices will be provided electronically

By subscribing to any Paid Service, you expressly acknowledge that you have read and understood these tax provisions and accept full responsibility for all tax implications of your subscription.

8.5 Indemnification

You will indemnify and hold harmless FLGXPL and its affiliates from any claim, damage, loss, cost, and expense (including reasonable legal fees) arising from: (a) your use of the Service in breach of these Terms or law; (b) Customer Data, including alleged infringement of third-party rights or data-protection laws; or (c) your monitoring of domains you do not own or control.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FLGXPL, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, DATA, OR USE
• ANY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE
• ANY DAMAGES ARISING FROM ERRORS OR OMISSIONS IN THE SERVICE
• ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
• ANY DAMAGES ARISING FROM RATE LIMITING, SERVICE INTERRUPTIONS, OR UNAVAILABILITY OF FREE SERVICES

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE FEES YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR FREE SERVICES, OUR TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

9.1 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, government actions, internet or power failures, or failures of third-party hosting. Our obligations are suspended for the duration of such events.

10. GOVERNING LAW AND JURISDICTION

Except where mandatory consumer law provides otherwise, these Terms are governed by French law, excluding its conflict-of-law rules. Subject to Section 11, the courts of Paris, France have exclusive jurisdiction over any dispute. If you are a consumer, you may also bring claims before the courts of your residence where required by mandatory law.

10.1 Export Control and Sanctions

You confirm you are not subject to sanctions or on any restricted-party list and will not use the Service in violation of applicable export control or sanctions laws. You will not allow access to the Service from sanctioned countries or by sanctioned persons.

11. DISPUTE RESOLUTION

The parties will first try in good faith to resolve any dispute relating to these Terms or the Service within thirty (30) days by negotiation.

For business users: Any dispute arising out of or in connection with these Terms (including validity, interpretation, performance, or termination) shall be subject to the exclusive jurisdiction of the Commercial Court of Paris (Tribunal de Commerce de Paris), France. This clause applies notwithstanding multiple defendants or third-party claims, including for emergency or protective measures.

If you are a consumer, you keep any right you have under mandatory law to bring claims before the courts of your residence.

11.1 Class Action Waiver

WHERE PERMITTED UNDER APPLICABLE LAW (INCLUDING THE UNITED STATES), YOU AND FLGXPL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

12. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the revised Terms.

13. TERMINATION

We may suspend or terminate your access to the Service immediately if you materially breach these Terms, fail to pay fees, or use the Service in a way that creates legal, security, or operational risk. We may also terminate for convenience with at least thirty (30) days' prior notice; if you have prepaid fees beyond the termination date and are not in breach, we will refund the unused portion.

You may close your account at any time in accordance with the instructions available in the Service.

On termination, your right to use the Service ends. We may retain Aggregated Data under Section 5.2 and will handle personal data in line with our Privacy Policy and the DPA.

14. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect.

15. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and FLGXPL regarding the use of the Service, superseding any prior agreements between you and FLGXPL relating to the Service.

16. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Snail mail: FLGXPL, 231 rue Saint-Honoré, 75001 Paris, France
VAT number: FR28810794164